Here is the number for the dartford crossing in case you need it. I got the penalty but the problem is that is already second letter with 105 fine. I pity those who have to make the journey on a weekday rush hour. I just received two letter from Dart asking for the 70 fine for crossing the bridge in June on two days (one journey out, one journey back). Use the information in this article to find your closest. I didnt noticed that I have to pay for crossing. To be honest were just as in the dark down here in the south. This was the first time I have used the bridge with the new payment system. The web page did not mention any outstanding crossings, so I took this as my payment was complete. Luton Penalty Charge Notice. I received two PCNs for a journey (one going out and one coming back). Hopefully matter is now closed. I did not know I only had 1 day to make the payment and ended up forgetting about it. I have just received a penalty notice dated 24/09/2015 for a non payment of a crossing on the 14/05/15. If you send in your Dart Charge PCN challenge by the 14th day, your PCN will be set on hold at 35, in . What is the point of that???? So I went on the web and I realized that there is a toll for this bridge but without any staff or machine on the bridge where drivers can pay. Hello to you all from a desperate Italian vacationer. Sorry to hear about the problems. If you pay for your Dartford Crossing online, you should check your bank account to ensure you werent charged twice. Since I was calling from SPAIN, yes SPAIN, at whatever extortionate amount my provider was charging, the call was probably more than the crossing. Another confusing element is the use of Londons Congestion Charge logo- the C in a red circle. I had my money ready to pay as Ive done before but no barriers. Outright thievery! people who clearly forgot to pay) and those who dont. This is really unfair. Beat late payment of the Dartford Crossing charge. The Automatic Number Plate Recognition system that triggers a charge against your car has been found wanting when it comes to reading certain letters such as C and G causing incorrect fines to be issued. Hope it helped. Please treat this letter as both my grounds of appeal against any PCN you might issue, and as customer feedback for your operations director. The power to issue a penalty charge notice is a discretionary one the regulations state that the authority may issue a penalty charge notice (my emphasis). please advice. Hi Paul Its a pretty common problem for anyone who doesnt use the Crossing on a regular basis and completely understandable. a further requirement from EPCPLC of Eur 151.73 to pay within 27th February There were a number of road work signs and some divertions but no blue signs. 2) Went to the local shop which had a Dart pay zone machine as per the website Not working . Work for DART do you, George? we are a small hire company in Lancashire. I know they have the correct address for me as I have just received my road tax reminder through the post. This morning I received a fine and Im devastated. My company has been insured at Lloyds for over 10 years at approx $2MM premium a year, we have never had a loss. If you are currently exempt from paying the charge, that will still be the case. Hello Can you scan (photograph) the PCN and send it to me on pete@aph.com? Penalty for failing to do so is up to 1,000. At home I read a lot and many things about the payment and I needed a lot of time (no good English) I will tray to pay tomorrow and for the next time: can I pay in shops all over the UK with the sign payzone? I feel that this an unfair, and as long the british continue to pay and not raise a petition against this by writing to the Secretary of state, they will continue to enforce an unreasonable application. Thank you. Why you do not put some staff or machine to collect money for people like me (even if it is more expensive than paying by internet or phone). What can I do? Here we look at one such unofficial website named dartfordcrossingcharges.co.uk thats recently launched. When my other half spoke to the Dartford tunnel team they assured him that next time it would automatically be taken out of his bank account. I have just forgotton to pay a Dart Charge on time, I paid late on line before I received a PCN 10days later I still have not received a PCN,I am told it is in the system,I am now going away for 3 weeks with no access to mail or computer what happens if it arrives tomorrow. MoneyNerd is not associated with MoneyHelper, we just think theyre great. Need more signs as to cost of fee and how to pay. Hello Yes, this is true and we agree. However, I suddenly remembered to pay tonight at 11.59 quickly found the website which I have never had to use before, started putting in my info. who checks this system is working ? If you are one of the people who paid twice, contact Highways England to let them know. Then pay and you should avoid a big fine. Fair enough to expect Brits to pre-pay, but how is this to work for tourists????? there was chaos when we went through the tunnel northbound as a vehicle was causing a hazard in one tunnel. I used the crossing once, got a penalty notice, paid by computer, got a receipt. I was issued the charge and a 35 fine but it gave me 14 days grace to pay the charge where I wouldnt have to pay the fine. Drawing upon the collective expertise of our team, we possess an in-depth understanding of the financial industry and are dedicated to delivering accessible and practical information to those who need it the most. Do you need more time to complete what you were doing? What do you think, how flexible are they if I still pay today (1 day delay) will i still be issued a penalty charge? The arbitrary 35 fine is proof of that. It is free to use the crossing between 22:00 and 06:00. 7. I live in Ireland and hired a car from airport to travel to Kent. Only today 5 months later do I get a PCN for non payment. Is it possible that someone else has used the car at the crossing? If convicted, he faces 30 years to life in prison. There were no visible signs and no toll booths so how could anyone possibly know that there was a toll to pay? DART CHARGE. We was on 3 week holiday and have seen info about fees on our way back. You should at least be able to escape one of the fines as it was your first offence. Will also be taking a screen shot of this page to give an idea when I paid and when. This is the first time I forgot to pay. In France motorway tolls are collected by automated credit card readers, why an earth does the UK have to be different? As you should have received a 14-day period to pay the original toll from when the letter arrived. I was thus unable to search online. I am livid that you can not simply phone and give your receipt details but have to spend time an money searching for receipt and then paying postage!!!!! A Dart Charge Penalty Charge Notice will be issued and sent to the registered keepers address held by DVLA on the date of the crossing. I then heard nothing from them until now when I received a final notice of rejection stating I should have known about the charges and my fine has increased to 70. Payment can be made online, by phone, post or at retail outlets. Its the best option in your situation. If there was a way of auto generating a reminder that would be a great help. You can only pay in advance and must send your cheques to: Dart Charge Customer ServicesPO Box 842Leeds LS1 9QF, Help improve the Crossing experience: image credit. You should be given a 14-day reprieve on the first crossing at least. I paid the 5 anyway and when the PCN arrives will try to appeal it citing that I paid, albeit just after the deadline. You should have a barrier so that you could swipe a card or give people 7 days to pay. This is just extortion. I Phoned, and adviser said he would refer it to a supervisor, but I could still travel. Is there a process to sue the Dartford Crossing for the cost of having to challenge their mistakes in sending wrongful PCNs? Find out what you can do to beat the Dartford fines right here. Forgot to pay and called them four days later and they tried to charge me 37.50..!!!!!!!!!!!!!!!!!!!!!!!!!!! While on holiday in France, I read that first time users of the crossing were being given 14 days to pay in view of the unsatisfactory arrangements for collecting payments (source http://www.bbc.co.uk/news/uk-england-30633955): I did ring up customer services but that guy not very nice and not helpful. Failure to pay the Dart Charge before midnight the next day will result in you receiving a Penalty Charge Notice. The driver of the vehicle went over the Dartford crossing without being aware of the dart charge. When and if I decide to join Dartsave, will they charge me 1.67 per journey or 2.50 ? For it to be successful, you need appropriate grounds for appealing. They hung up on me.As i have never recieved a fine for the 1st of Feb and as far as i was aware it was paid do they have a certain time limit to send something to me cheers jim. I think I have been reasonable but at 2-3 per phone call the costs to me continue to build up, not to mention the distress I feel each time a new PCN arrives through my letter box. I challenged them and he spoke to his supervisor who said yes I could pay the 2.50 Wtf At least with cash you had to pay. Yes. If you believe you should not have been issued a penalty charge notice, you can challenge it by making a representation. You should certainly have a chat with the hire firm and find out their policy. Good luck. We all should back up if anyone files a case against them. British citizens are shocked, the foreigners visiting are dismayed by our practice. Simply use the store locator below to find the outlet thats closest to you. (the registered keeper) by mail. However this morning I received another letter for the return journey on the 24.5.15 now demanding 35. An incorrect fine is certainly among the grounds for appeal. I do not have a smart phone and internet access at my destination was difficult. Its not a big problem but nobody knows how to solve itbrilliantI want to pay the fine but when I dont receive my PCN, how could I? about my passing through there on 25 Sept 2015. Receiving a Dart Charge PCN A Dart Charge is issued every time you use the Dartford Crossing. Trading address: The Grange, Grange Road, Malvern, WR14 3HA. Saluti, I live in Scotland and was unaware of any toll crossing charge at Dartford. Please find enclosed evidence to this effect, in the form of [give details and why it backs up your case]. They make it difficult so that most of us just give up and pay the money. As we have very often in our country the toll booths are open when the traffic is to dense, which we believed was here the case too. Can someone tell me if I can appeal? When asking the lady there which dates I am missing the could not tell. Joseph Spendlove received the Dart Charge penalty notice saying he'd . hi! Its worth calling up customer services giving them your number plate and seeing what charges are outstanding. Go online click on one off trips etc. to pay the Charge, thinking to pay at some toolbooth, Why not give all motorists a fair chance of understanding what to do? Pre-Owned 2014 Dodge Dart SXT Blue Streak Pearlcoat near La Vista, NE at H&H Kia of Omaha - Call us now 402-331-9100 for more information about this Stock #K00605A I paid for a return journey. Tried calling t have them line temporarily out of service. The amount of time and distress is good grounds, I would imagine. I think this is v unfair and I will put in a complaint. In the first month alone, potential fines amounted to 21 million. Be sure to keep a record of the payment bank statement, or ref number, just to be on the safe side. The idea being that you pay the Congestion zone charge which you dont use and then get a fine for the unpaid crossing charge. What can i do? Any truth in the rumour that PCN is Latin for: More Cash for George???????? 3. Rod Himsley. Pay in advance for a one-off crossing: If you only use the crossing occasionally, for trips to the airport etc, then paying a minimum of 10.00 into an account is not a good use of your money. Thank you. I think this scheme needs a rethink. I wish you the best of luck and let us know how you get on with this. Christmas night Ive crossed dartford and forgot to pay the charge. Is this still in practise, Id happily pay the fee but not the fine as I tried to PST and couldnt get through. With your consent MoneyNerd may pass you on to a trusted debt counselling company or insolvency practitioner. I have recorded the voice stating that the payment has been taken for the outstanding crossings. The signs indicating the crossing are not clear at all, only showing a C sign but providing very little other information. Saw the signs saying I needed to pay by midnight TONIGHT I went over at 5pm and I returned over the bridge at about 11pm so should be ok for my return journey, I think, as it was after 10pm? I also paid the standard charge but now I dont know if the First Offence grace period includes a round trip made on the same day or just 1 crossing. Interestingly, the FIRST PCN was about the LATER crossing and if youve read the letter you get with your first offence it states you may have made additional crossings since the date of issue of the enclosed PCN for which we may not have received valid payments of the road user charge. Over here from New Zealand this is an utter joke How the hell are we meant to know about this .Have 210 pound of fines to pay Any toll I have ever paid is done at the time. Id rather believe that it is the result of a form of beaurocratic thinking which is removed from the lives and the needs of the people. We travelled last month and first we knew about toll was a warning letter about a fine for not paying crossing charge. What is a Dart penalty charge notice (PCN)? I have just received a fine notice almost three months since using the crossing. Wed 23 Jan 2019 10:32. Else good bye 1050. Good luck. If you dont pay by midnight the day after the crossing you will face a penalty. How does not received a dart charge penalty. Ive just missed my midnight deadline by a few hours and as such, I am now forced into a locked system whereby I simply have to wait for my PCN to come through. Alternatively, you could A4V the PCN, meaning, that you could get them to accept for value, the fine. We are in a similar situation. I have now received 2 x pcn for these crossings !!!! The crossing fee will be added to the Penalty Charge Notice. To see how we use, store and share your contact information you can read our privacy policy. Very confused only just received letter nearly 8 weeks after so how can the pcn cancellation work now or will it still apply. Yes I have had the same I remembered 6 days later (busy time with family etc sorry I have a life!). 2 months later, a letter in French and posted in Sweden arrived at our Swiss address. sanef Operations customer service email address CustomerService@dartford-crossing-charge.service.gov.uk, The SANEF website is https://www.saneftolling.co.uk/, I have received a PCN last week and I am looking to pay just the crossing as it is the first time this happened but I cannot see any option to do that on the PCN I received. Choose this template Start by clicking on "Fill out the template" 2. Unfortunately, on 11st February I have received I went onto the DOT website and I see that you now have to pay 2.50 for each crossing in advance, or within 24 hours of crossing, by phone or using their website. ! and that having been used to pay as you go for years just using the tunnel a few times a year, remembering to pay after the event is something that is easy to forget. In short, the lack of booths is supposed to help keep traffic moving. DC- It should arrive within 2 weeks. On my latest challenge today they have again said they have now flagged any photo read by the computer as my registration to require human confirmation so it can be changed to the correct registration ending L. I have no issue with the people at the call centre, they are all very professional and polite but the computer recognition system clearly doesnt work and their manual actions so far do not resolve those problems either. Hope it helps I totally forgot to pay the charge until I heard an advert on the radio the following Tuesday 28 July. Ive got exactly same problem on 2.10.2015 received letter with two pieces of paper and envelope one with pcn dated 14/09/15 with charges but other explains pcn charges but says you can just pay 2.50 within 14days from issue date and all pcn charges will be cancelled. Its a bit sneaky, but the last time I had a fine, I paid 5 for a trial of an online solicitor called JustAnswer. Hi, Ive just paid for my crossing twice for Sunday 19th April 2015, will I get penalised for this absent mindedness? Your stock number is shown on the top left of the birth certificate, common stock or preferred asset, either way you will have something they can draw from. Why I need to pay for some one else? I dont hate much in life, but the Dartford toll system is something I really hate. So you are not out of the wood yet. I paid 2.50 for the 05/09/15 then called customer services to ensure that i do not have anything further to pay. There was no information displayed as to how to pay on the road, How am I supposed to know as a visitor that I am supposed to pay a toll! In order to manage my account online, the first step in creating an account is to make a payment on 10 (for four crossings). This is awful :( There were no signs saying to pay on the internet or by phone or anything or id have seen it. After all they have actually had the 5 for my crossing, even if my fat fingers caused me to mistype the number plate. Dartford Crossing charge By Waseem Started October 31, 2022 6 PCN from local authority By simonhill Started August 4, 2022 1 Unsigned Local Authoruty Parking Ticket By rattlywelshboy Started May 19, 2022 3 Council Parking Charge (PCN) - signs only at the entrance, no other signs on the actual street By TamerAM Started April 13, 2022 Our picks As a non-UK resident my last journey over the Dartford Crossing was about 15 years ago when a toll system was in operation. I do recognise that has a recent history of making another slightly late payment, but there is no evidence that Dart Charge took that into account when actually issuing this PCN. They must be making a lot of cash from the new booth-free toll system. They calculate 5 days for delivery at the most ( receipt by the 10th, which is out of the question ), which made the reduced penalty payable by the 24th too late when I got back home on the 29th. now i received the penalty Charges notice of 35. My son phoned after he got a letter after using the crossing in March only got the PCN 3 weeks ago so he phoned and paid he now has a letter demanding 105 for non-payment, he phoned again and was told they can do nothing about it and he will have to appeal. Reduced to 35.00 if paid in 14 days. Now I shall enjoy wasting my night trying to contact an invisible parasite who was so much easier and slave friendly to locate when paying the charge. Hi Lucy, I am sorry to hear about your experience at the Dartford Crossing you certainly arent alone. What is the problem with changing address?? My son used the Dartford Tunnel a few weeks ago. But far more should have been done to address the change in the system. I have never driven through the Dartford crossing as I do not even know where it is!! I made a crossing 2 days ago and only paid for one as when I called the automated answer lady said I only has one outstanding payment (silly me). And the only offer theyve given us is to pay 35 if we pay within 14 days. Youll find information on how to appeal to the adjudicator in the rejection letter. Be careful not to mix up the letter 'I' and 'O' with the numbers '1' and '0'. If you call them, you may be able to pay over the phone then and there anyway. This allows them to pay the original charge rather than the full fine. They are not getting a penny more from meit might even be a scam. This system is completely insane. Hopefully that is the end of that. when I passed there, coming from the North, I remember we found the tollbooths open, It was their computer system that told me what to pay after entering his registration number!!!! I was told that if I paid them the outstanding fees the matter would be cleared. Comment: The new remote payment system and poor signage has resulted in almost 3.5million fines being issued since the Crossings toll booths were axed in 2014. We had money in hand ready to pay at booth but saw no booths or barriers so assumed toll had been dropped. I will then find out why the option is missing. However, I did not pay in the 14 day period for the bridge crossing as I have been on holiday for 3 and a half weeks. My daughter has my car, drove down south to visit a friend on 3rd July, and on 5th July crossed the Dart, only for me to get a PCN issued 23/10 almost 4 months later. Hit the i button and choose remind me at a location4. Until the 31st of March 2016!!! Hold on to your crossing reference number once you make your one-off payment. as I received too in late their notification!!! Just remember this is not a customer service line, and if you take your frustration with the website out on them, they will hang up on you. I was thus unable to log in and determine whether you had taken payment for the crossing on 28 July. The amount due will be 70, but discounted to 35 provided payment is made within a strict period of 14 days from service of the PCN. I also would like to know if this may be a valid complaint to include in a represention, as well as my other issue with the PCN: And that is, I have received the Notice sometime after 17th of Sept., while absent from my address for 9 days. I have received NO communication until this, and the letter states I didnt pay the first charge on the first letter they sent to me a letter I didnt receive. The arbitrary (and disproportionate) 35 fine is only there to generate money. I have just written to them and I was wondering if you have received some sort of reply from them? Where someone has paid a day or two late, and before Dart Charge have even begun to take action on the unpaid crossing by issuing a penalty charge notice, they can be few, if any, reasonable grounds for issuing a PCN, given that the purpose of the penalty system is to encourage compliance with the payment system. Couldnt believe it Thank you for this page guys. and I was tranquil about. can someone please if I should just wait or call them? the crossing took just as long as before with the toll booths, You say that Get an extra 14 days to pay however, first-time offenders will be given a 14-day grace period when the charge notice is sent out. Like many I remember crossing the bridge last year and had forgotten to pay when I arrived home, but at some point I do remember paying them something, but just couldnt find any evidence I certainly havent received any letters which they have suggested. Note: An appeal to an independent adjudicator must be made within 28 days of receiving the rejection letter. For example, motorists were fined because the Automatic Number Plate Recognition (ANPR) system failed to work. Crossed the bridge twice. You can also make a representation by post by filling in the form on the penalty charge notice and posting it to: Dart Charge Enforcement What Happens if You Don't Pay a Private Parking Ticket Go Girl. My bank statement shows the money went out. Like previous posters, we too were caught out by the change, having the same experience of approaching the barriers coins in hand and then passing through without being stopped for payment. Amazing phone call to Dart Charge on day 8 I remembered I havent paid.. ring to pay my first offence. i paid the toll a day late as it was good friday and bank holiday in one weekend and i totally forgot i crossed on the monday not the tuesday and paid on the wednesday will i be fined for this?
