hb```b``b`B uHGC@Z&yn)~v@P U I=@:Yg'j][ 3JSK>X~3S$)-BKD'y&Mj<>#2&w+[2DS/4dN P]-zWi^3wXBK There are common reasons why any brand of hoverboard may be beeping, and also reasons that may be particular to your model of Gotrax hoverboard. Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. Please contact our customer service team if you are experiencing problems or need more detailed information. Will this problem come back? Kick stand wobbly. GoTrax V2 Not Working. You can get it started again if you press the button so it's probably not a power issue. This may be caused by several factors, but luckily there are solutions to all of them. As we were packing it up to be returned, found that disconnecting the handlebar freed up the front/drive wheel, indicating maybe a controller issue vs a motor issue (or maybe both). The odometer illumination was bright. 0000047449 00000 n This is one of the most common problems we hear about, so it's always worth checking first. It's Sept 21st and my issues are still not resolved nor are my friend's issues (from the beginning of the thread). Resolved through warranty, in the mail. Post adapter arcing when plugged in. You may need a replacement battery if your current one is faulty or has sustained physical damage. Choose a size and copy the code below to embed this guide as a small widget on your site / forum. Here is a link to find the manual for your Gotrax hoverboard. 3. Finally, take off any dust caps and make sure that both ends of your wire are clean before reassembling everything back together. So far so good for me. Firstly, you can check out the common troubleshooting tips we have provided, or check the indications specific to your particular model of Gotrax hoverboard here. Codes often have simple solutions and we are here to assist. Do you think most of the lower-priced scooters are having these problems? E10, E11, E12 - Contact GOTRAX Customer Support. Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. If your Gotrax scooter wont turn on and your battery is fully charged, check that your power board isnt damaged. Gotrax Apex XL Electric Scooter, 8.5" Pneumatic Tires, Max 15 Mile Range and 15.5Mph Speed, Bright Headlight and Taillight, Aluminum Alloy Frame and Cruise Control, Foldable Escooter for Adult . Gotrax G3 Plus Electric Scooter, 10" Pneumatic Tires, Max 18 Mile Range and 18Mph Power by 300W Motor, Foldable Escooter for Adult Unisex. I err on the conservative side, and would rather "under charge". It sounds like a bad battery but checking the connections is the first step. This Tuesday I have a brand new scooter coming that was $1400 so hopefully I can kiss these issues goodbye. I was disappointed with the v2 we received, which is a shame since it really was a fun scooter. Gotrax scooter not charging? If the battery is fully charged, then the issue is likely with the motherboard or wiring. Battery Pack Ride Time Estimation Calculator, Basic Electric Scooter & Bike Wiring Schematic. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. Always be sure to consult the . Back wheel cover scraping tire. Gotrax is known for adapting its electric vehicles to the needs of consumers. If the wheel spins only when the battery charger is plugged into the scooter then the . Disconnect brake cable (Handbrake Edition Only), Reconnect the brake line (Handbrake Edition). Press J to jump to the feed. Using caution, grab the top of the battery and begin to lift it out of the tiller. . 21E, 22E, 25E, and 30E - Replace console to fix error code. Next, take an alcohol wipe and use it to remove all traces of lint or dust from inside the charging port on your scooter. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! I continue to struggle with GOTRAX's customer support team. In this video we take a look inside a GoTrax G2 Scooter. This issue is new and is being looked at now.. Hmm, I'm thinking I have one of the old GoTrax GXLs (bought it last year). GOTRAX GXL V2 Commuting Electric Scooter - Black $379.99When purchased online Out of Stock About this item Highlights Speeds up to 15mph Up to 12 miles on a single Charge 8.5" PNEUMATIC TIRES Hand Brake Reinforced frame support riders up to 220 lbs Specifications Dimensions (Overall): 14.9 Inches (H) x 7.8 Inches (W) x 39 Inches (D) To remedy these common issues all you need to do is place your Gotrax hoverboard on a flat surface and/or reduce your speed. In addition, I now have the old lithium ion battery I need to figure out how to dispose. I have had it for over a month now and have had zero problems with it. Make sure that these are not punctured if they are air-filled. 0000256654 00000 n GoTrax - GMAX Electric Scooter. I've had it for a full month now but never knew how to. I had my second issue within 17 business days of receiving the scooter. Once you ensure the position is correct, gently slide the pack into the tiller. Free standard shipping with $35 orders. Electric Scooters are ridden standing up and have 2 inline wheels for maximum speed, size and portability. bay_blade2000 3 yr. ago That's not what I am saying at all. Using the 4mm Allen wrench, remove the two screws and locking hook that are used to secure console to the tiller. Yes, you read that right. I continue to struggle with GOTRAX's customer support team. Circuit breakers are usually on the outside of the scooter. All night charging leads to 15 minutes of riding. Hold down the power button for 10 seconds. Fortunately, if you have a few tools and spare parts lying around your garage, you can put together your own scooter with ease saving money as well as adding some fun to family time. Apr 15, 2021 0000000016 00000 n Thus can not charge scooter. 0000008779 00000 n Firstly, you can check out the common troubleshooting tips we have provided, or check the indications specific to your particular model of Gotrax hoverboard here. Doesn't matter if the battery is charged or not. Bolts provided are rusted - poor quality control. Back wheel brake mis-aligned. Not much help really. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! Problem 1: Electric scooter losing Power The first thing you should do is check the battery. Many hoverboards will typically also beep when they reach maximum speed, if they are tipped too far forward or backward or if they reach too steep of an incline. Gotrax recommends 3-4 hours for charging time. Take off the console and pull out the battery, checking all the connections. Fix Water Leaking From Air Conditioner. Look down the tiller and ensure the pins are grouped together tightly and free of arching or debris. Problem is from inside the tire assembly. The tiller is constructed differently bc in the elite, the brake wire runs through the inside of the tiller, whereas in the xr and ultra, the brake wire runs on the outside of the tiller. Kid really loved the speedometer and the cruise control feature! Pull and push on each connector and individual wire inside of the connectors to make sure that all connections are properly seated and attached. Remove the console/head unit from the scooter by putting one foot on the scooters base and lifting up on the handlebars. Of course, with any new or growing technology there are often hiccups along the way. You can recalibrate your Gotrax hoverboard by following the instructions above. The 2nd issue has been with tech support for 8 business days now, no resolution yet on the horizon. Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ). The difference is, these are much more fun! So, 3 hours for 4 bars = 45 mins of charging time per bar. When you plug your charger into the wall, the indicator light will turn green. Has been extremely slow to respond with replacement parts. If there is something wrong with the scooter, you might be able to find some of the answers from the owner's manual. This may solve your issue altogether or at least give you some more information on where things might be going wrong so you can do further troubleshooting on other parts of your machine or batteries. GoTrax GKS: Specs. To remedy these common issues all you need to do is place your Gotrax hoverboard on a flat surface and/or reduce your speed. 0000002987 00000 n Did you find it helpful? 0000000696 00000 n This scooter is giving a E3 Error code and the manual simply states to replace the console. I didn't realize my tires were about half the recommended psi. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. Many hoverboards will typically also beep when they reach maximum speed, if they are tipped too far forward or backward or if they reach too steep of an incline. We show a quick view of removing the console, console disassembly as well as troubleshooting the signals to the Console control board from the Throttle Hall Sensor. Of course, you could also have an issue with your battery. We would be more than happy to help you by providing troubleshooting steps and also any replacement part needed if you are still under our warranty . 110 20 The problem with your Gotrax scooter may be a loose connection or a dirty charging port. EXTRA FEATURES- Get the free app to choose between 3 different ride modes, track travel time and distance, share your activity with friends, and more. Fuses are usually located on the outside of the scooter, or under the footplate in the wiring harness near the battery pack. Often when there are small issues like this with your hoverboard, it simply means it is time to recalibrate. This scooter is giving a E3 Error code and the manual simply states to replace the console. If it does not change to red when you plug it into your hoverboard, your issue could lie in the charging port. Grab the new battery pack and ensure that your are installing the battery pack correctly. All rights reserved. Took 8 business days to fix (total of 11 calendar days). Press question mark to learn the rest of the keyboard shortcuts. Some scooters need to be pushed to walking speed before they will turn on - this is a safety feature to prevent them from being accidentally started by leaning on the throttle when not riding the scooter. 51 4.7 out of 5 Stars. Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ). Aug 15, 2020 Set the line out of the way once disconnected. If you run into any issues I recommend reaching out the customer service/ technical support for further assistance. You feel the scooter lose power and your inertia throws you forward. First things first, check the following points: the plug in your mains power socket; the power cable that connects to the scooter; and the charging port on the scooter itself. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. The first was purchased 40 days ago, the next 2 were purchased together around 30 days ago, the last was purchased 20 days ago so they do not appear to be batch quality issues. Electric Scooters I have given up on this company doing the right thing. 0000006755 00000 n Front wheel cover scraping wheel - easy fix but annoying. Easy Fix but time consuming. If we can't repair it, we'll send you an Amazon e-gift card for the purchase price of your covered product or replace it. Use caution as extreme force may damage your scooter console or battery connections. Here you a can find all the frequently asked questions (FAQ) about gotrax products including our hoveboards, electric bikes and electric scooters. As you can see here I was able to do it with my fingers. Learn more about your GOTRAX from full overviews and specs to troubleshooting. IT GOES ON AND ON The powerful lithium-ion battery has a long lasting charge, keeping the V6 going for up to 15 miles. There is a groove at the bottom of the battery that must align with the motor adapter in order to supply power to the motor. We show a quick view. (If you see an issue, please stop and consult a technician before proceeding.). The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. Recommended rider age . Anyone familiar with modern technology knows the healing properties that come along with turning something on and off. Learn more about your GOTRAX from full overviews and specs to troubleshooting. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Mobility Scooter Battery Losing Power Uphill Fixed, How To Fix Hoverboard Battery Not Charging, Mobility Scooter Beeping And Not Moving-An Ultimate Guide, Function of the Bold Button on Cuisinart Coffee Maker-Know Everything, Can You Plug A Coffee Maker Into A Power Strip-Answered, What Happens If You Put Milk In A Coffee Maker-Truth Revealed, New AC Compressor not Turning ON- Super Quick Fixes, Should AC Drip Water Outside? GoTrax G2 Scooter E3 Error Troubleshooting - Part 1 Thrifty Tool Shed 31K views 1 year ago Trying to Fix - GoTrax GXL Scooter - Randomly Stops Working Fix It 4.7K views 4 months ago Why. The last communication I received from Gotrax instructed me to mail back all the broken parts they sent to me at my cost before they will continue helping me. - Easy fix. Tighten the screws firmly. We'll go through each electric scooter and the error codes that occur. For further repair and troubleshooting help please visit our repair help area. We appreciate you customer service and willingness to do the right thing! PARTY ANIMAL Play your music with the enhanced Bluetooth speaker, sync the LED lights to the beat, and keep the party going. Contact: kevin@ocproscooters.com or text: 714-420-1311. If damaged do not proceed. 0000002509 00000 n So in short. EDITED TO ADD ON 3/24: GoTrax has reached out to me with a solution. Make sure the petals are level with each other and on a flat surface. A fully charged battery will have between 36 and 42 volts. 0000007190 00000 n Next, take an alcohol wipe and use it to remove all traces of lint or dust from inside the charging port on your scooter. Error Codes These codes will pop up over your console's display when there are issues within your electric scooter. I'll monitor the post to see if these are isolated or widespread. Only tools required are the 4mm Allen wrench and a set of pliers. If your charger does not turn green when you plug it in, your problem may lie in your charger. Here is a simple video demonstrating how to change the battery in a hoverboard if you have determined that is your problem. Find your product below and click the link to be directed to the specific information for troubleshooting. Powered up the scooter. The BBB's grade of "F" still . Happy to help! Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. Lift or block the scooter's rear wheel off of the ground and plug the battery charger into the scooter and the wall. I finally received the replacement parts. This is the best method to factory reset GOTRAX GXL V2. Is a fire hazard. 30-day money back and manufacturing warranty.Please don't hesitate to contact us if you have any problems. The most common reason your Gotrax hoverboard is beeping is that it needs to be charged. When GOTRAX GXL V2 is powered on press and hold Power Button for 5 seconds. Range: 4 miles (est) Max. Amazon and the Amazon logo are trademarks of Amazon.com, Inc, or its affiliates. Lift or block the scooter's rear wheel off of the ground and plug the battery charger into the scooter and the wall. They tell you to tighten screws that exist in the xr/ultra but are not present on the elite bc of the different design. Power on your scooter and take it for a test drive. Its possible that you got a defective battery. Include an image for extra impact. I purchased a Gotrax GXL V2 and recommended it to 3 others who have also purchased it as well. Of course, you could also have an issue with your battery. For example, only standing with one foot on your hoverboard can cause some models to beep. After recharging test the Voltage of the battery pack to make sure it is at the proper Voltage. I've emailed support but I'm waiting. I have updated my review from 1 star to 3, and will update again . GOTRAX - F5 Electric Bike . This problem could be caused by many different things. As an Amazon Associate I earn from qualifying purchases. Include an image for extra impact. Here are a few red flags for anyone interested: I had my first issue within 4 days of receiving the scooter. Sometimes due to old age an electric scooters battery pack will need to be recharged before the scooter can be tested or operated. Looking For The Best Lock For An Electric Scooter? . When pushing the red button and holding for a few seconds (to power on) it actually adds resistance to the front tire. The GMAX is one of our most powerful electric scooters to date. Though I realize the limits of a $250 scooter I am researching a longer range one for my commute to work. Turn the key or power switch on and engage the throttle all of the way. Use a can of compressed air to clean out any dirt and debris that may be stuck in there. Take care of your ride so it can take care of you. It will display all specifications more visibly. Repair frozen GOTRAX GXL V2. This guide acts as a resource for GOTRAX users looking for a fast and efficient way to troubleshoot possible error codes that may occur on your Electric Scooter or Hoverboard. Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ), Learn more about troubleshooting the Apex, Learn more about troubleshooting the XR Elite, How to Change your Electric Scooters Brakes, Learn more about troubleshooting your hoverboard, How to Assemble the GOTRAX Eclipse Electric Scooter, Hawaii Begins Electric Bike Rebate Program, Unboxing & Overview: The Flex Electric Scooter. Took 8 business days to fix (total of 11 calendar days). These models of e-bike only feature an LED Display. So frustrating. While they are a fairly new technology, they are rapidly growing in both popularity and their abilities to manage different terrains and new technologies. There is a groove at the bottom of the battery that must align with the motor adapter in order to supply power to the motor. Entice customers to sign up for your mailing list with discounts or exclusive offers. Therealjondotcom 3 yr. ago. Brand new battery not holding charge. So far I've got about 60 miles on it. On that same hill last week I got about 16 top speed. Listen or look back to see if the rear wheel is slowly spinning. Weight: 17 pounds. Also, make sure to run through a full charge and discharge cycle of your battery before riding again, just to ensure everything is in proper working order. error: Of course, with any new or growing technology there are often hiccups along the way. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. There is no doubt that hoverboards are a popular and fun way to get around. When you plug your charger into the wall, the indicator light will turn green. Front tire making a very loud noise. When the battery is fully charged it will change from red to green. Entice customers to sign up for your mailing list with discounts or exclusive offers. My GoTrax (about 5 months old) started acting weird today. I kicked off the odometer began registering speed. )601368 cr5`M L&@)1(\x@ nh endstream endobj 111 0 obj <>>> endobj 112 0 obj <.
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