Available for as little as a day, or as long as you need. Office Space and Coworking prices are per person per month and are dependent on inventory availability. Even after offering to pay the full amount billed for the calendar year of 2023, my bill continues to increase by $106.95 monthly. (Sandra excused my late refund process from my manual process, however, I applied it from my portal but you deleted the function.) I sent an email to Briana and asked how my process going on? *Ts&Cs apply; participating locations only. I sent Briana of Regus an email about how the procedure was going this week. IW Group Services Limited (IWG) is the company, Regus is one of the company's brands. The knowledge and skills taught in this course are in line with the educational standards of the Association of Change Management Professionals and industry standards. It made me crazy and I asked him to talk with Myesha or Dom. Be part of a vibrant coworking community with dedicated desk or hot desking options. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Best, Lorraine Brule Global Customer Service at Regus. Paid for parking online and have now received parking ticket from private company. A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. Hi Hannah, Im sorry if you felt the need to escalate this. STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. October 19 www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. After being in my new office they are increasing rent by 8.7%. At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. We appreciate your business. Please email me at Lorraine.brule@regus.com with your company name and details. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Overview Regus has a consumer rating of 1.08 stars from 265 reviews indicating that most customers are generally dissatisfied with their purchases. I was a customer with a licensing agreement set to expire on December 31, 2022. Avoid at all costs. Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. October 14 Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. If you refuse to pay their bogus invoices they will send you to collections. After investigating we noticed that your online request was missing. It goes against our guidelines to offer incentives for reviews. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. According to its policy, the retainer took 30 days to get back to the tenant. It is likely that Regus is engaging in these practices with the intent to victimize many small businesses, and I am deeply concerned that I may not be the only victim.In conclusion, I urge other business owners to be cautious when dealing with Regus. www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. but when u need support / CS to talk and solve ur problems its literally non existant. And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. Appreciate your immediate reply. This does not affect customers who have a permanent space as these are reserved specifically for them. I would recommend that anyone considering using this company to think again! I would love the opportunity to help further but havent been able to identify your account. Theyre a great place to connect with colleagues, clients and other like-minded businesses. I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. Find out how we combat fake reviews. On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. Company Name: Max Dragon Technology truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. Accounting and bogus charges in lieu and place of diligent customer service, Regus - Scam billing and contract fine print, Regus - Hidden renewal clauses and misleading info by reps. Regus are not transparent with their pricing. We found a responsible person where we inform her about the problem. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Regus always emphasized that it keeps its policy. Please could you send those details to me at lorraine.brule@regus.com so I can support you? Get Regus reviews, rating, hours, phone number, directions and more. They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. Please remember that the retainer is refundable at the end of your agreement. This was not only onerous but also deceptive.Despite my repeated attempts to terminate the agreement, I was informed that I was unable to do so due to the automatic renewal. Need to file a complaint? What a ridiculous it is! Signed up for a membership because I needed a private office for a few days. If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. Our advisors are ready to help you find the right place for you. they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. They still continue to send invoices with no one responsible to be there to answer. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Thank you,Lorraine BruleGlobal Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. Don't be fooled by that. It is likely that Regus is engaging in these practices with the intent to victimize many small businesses, and I am deeply concerned that I may not be the only victim.In conclusion, I urge other business owners to be cautious when dealing with Regus. BBB is here to help. When I told a receptionist about the issue, she told me it was a good sign, it usually disappeared when the refund process had been started. Get help. If you were to take direct space or a sublease you would also see these fees in your rent annually. Hey Sandra and Regus, just return my retainer back then I would not post anymore! They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. Our professional workspace features a cozy business lounge, spacious conference rooms and productivity-fueling private offices. Anyone can write a Trustpilot review. The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! The retainer fee doesn't guarantee a successful outcome. She would do her best to escalate my process by letting them know this terrible status. Thank you,Lorraine BruleGlobal Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. She promised me that I could get it on October 19 because it took 48 hours. this is absolutely gross and scam. The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). Requesting your retainer refund is very easy: simply log into your online account (i.e. Its an automated process. *T&Cs apply. (Sandra, I used the portal at first, however, your system made an error.) Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. I contacted them about how processed my case after paying the fee for a virtual office. They would not remove the items that I didn't want. So, the amount you can see in deposit balance tab on My Regus account is what you are going to receive after your contract terminates. And of course, they just charged me $244 for November. If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. Paid for parking online and have now received parking ticket from private company. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. Verification can help ensure real people write reviews about real companies. All requests for the return must be made through Your online account or App after which the service retainer/deposit or any balance will be returned within 30 days to You once your agreement has ended and when You have settled Your account. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. Contact the organizer to request a refund. International Association of Better Business Bureaus. 8. Unacceptable billing practices. For clarity, you were also charged a retainer top up. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. Our coworking spaces are designed with collaboration in mind. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. Everything included in our Business Address solution plus: Access to our global business lounge network when youre on the move, Call handling services are also available, A winning combination of virtual office services and workspace access, Includes meeting room use and 5 days office or desk space per month, Plus access to our global business lounge network, Select from a wide range of meeting room sizes, Available with presentation facilities and optional catering as required, Choose from thousands of locations worldwide, The perfect spaces to host pitches or board meetings, Equipped with presentation facilities, whiteboards, and optional catering, Purpose-built training spaces with breakout areas, On-site support team included and optional catering available, Unrivalled workspace. Location: Singapore After being in my new office they are increasing rent by 8.7%. Not only that, it's hard to get hold of their accounting department. 4. Whether you need a single desk or a whole building, want to drop in or stay for much longer, weve got all your immediate business requirements covered. You should receive your refund within 30 days after your end date. I would like to help you further in this matter but haven't been able to identify your account. You should receive your refund within 30 days after your end date. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. Verification can help ensure real people write reviews about real companies. Regus at N19 W24400 Riverwood Drive, Suite 350 Waukesha, WI 53188. This course is a must for every manager who aspires to be a leader and a success in his or her career. If you need further help, pleasespeak with our team member who is already in touch with you. I still didn't get my retainer back. I update the bank information one time at the beginning of April and when I log in on May 17, the system asked me to enter the bank information again. You should receive your refund within 30 days after your agreement end date. Thank you, Lorraine Brule Global Customer Service at Regus. I was using virtual office space. For a break between calls, browse the developments many shops and restaurants, or explore the Downtown Historic District, just 15 minutes away by car. It is now 8 weeks and we have yet to receive the retainer refund when the website stated 4-5 weeks? You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? With over 3,000 locations globally we have offices, coworking spaces and meeting rooms in every major town, city, and transport hub. However, I was shocked to discover that my agreement had automatically renewed in October 2022, doubling my monthly fee and resulting in a 100% increase. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. At this time, we are still within the timeframe of our retainer refund policy which is 45 days after your agreement end date. We ask all our customers to add an automated payment method to their account. 9160 Forum Corporate Parkway, Ft. Myers, FL 33905. At the end of your contract, they will automatically renew you without a signature and without consent. Hi Hannah, Im sorry if you felt the need to escalate this. So we had to rig a mac to use the WiFi or mobile data from my iphone if the wifi went down can convert it to a wired connection.The team onsite have always been a great help but they should not be the point of contact for EVERYTHING! You will regret signing with Regus. Interested in a new product or service? I would recommend that anyone considering using this company to think again! Such companies should not exist. Well guide you through the process. Great discounts. Lease period: April and May 2018 And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. We pay those as well. The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). Thanks again for your comments which help us improve. I really thought that this company would be a good option for expanding our business. Any that you do not require can be opted out through your online account. Stay away!! And if you read the message, try to actually comprehend what the issue is rather than blowing it off. Here are 8 tips for writing great reviews. same goes with debt collector from malaysia that emailed me abt 3 months ago. Lets find the right workspace for you and your team. Best regards,Michelle Spire. Absolutely unacceptable behavior. Office Space and Coworking prices are per person per month and are dependent on inventory availability. Regus Office rented: Wisma Atria Singapore Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working.
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