McMillan cites StubHub's FanProtect guarantee is a misrepresentation. It promises a full money back refund in the case of a canceled event. New Jersey Lawyers Fund for Client Protection, Employee Lawsuit Settlement Things to Consider When Choosing a Lawsuit Settlement, Class Action Lawsuit Benefactor Who Can Be a Class Action Lawsuit Benefactor, An Overview of a Glipizide Class Action Lawsuit, When to File a Class Action Lawsuit Against Yahoo, A 23 and Me Lawsuit Reveals False Promises About Health Risks, Ticketmaster Lawsuit Tickets A Class Action Lawsuit, DeVry University Class Action Lawsuit and Federal Loan Forgiveness Programs, District Attorney of Marin County, California, CareCredit Lawsuit Settlement First Victory For Consumers. Fast forward to the next day: I'm in my way to the venue city early (3pm for a 7pm game) and have not received my tickets. According to the filing, McMillan purchased two tickets to an NHL game in early March. In this . I had to spend hours on the phone with StubHub just to get them to do their job. Though defendants StubHub, Inc. and Last Minute Transactions, Inc. have offered customers vouchers worth 120 percent of their total ticket order for canceled events, the lawsuitalleging breach of contract, false advertising, and violations of California consumer protection lawsclaims the companies abrupt and illegal about-face has cheated tens of thousands of customers out of money to which theyre legally entitled. While predictions of the company going bankrupt appear to have been overblown, the damage to the pre-pandemic leader in ticket resale marketplaces in the U.S. has been substantial. I was a part of this fiascoplease add me. The plaintiffs may also opt to file a lawsuit on their own. This putative lawsuit is related to a multi-state investigation that StubHub settled. Most quickly instituted policies of issuing account credits good towards future purchase greater than the value of the cancelled event tickets as a first option for customers, with the option for a cash refund remaining at the customers request. It is the world's largest ticket marketplace. Our content is intended to be used for general information purposes only. The company blamed the difficulty of recouping from sellers during the pandemic. The next day, I received a $500 charge. I listed tickets on StubHub, which I had done on multiple occasions. However, you've agreed to the terms and conditions of Stubhubs sale policy. Ticketmaster, StubHub removed from MLB ticket refunds suit - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. This is the only option that allows you to retain your right to bring another lawsuit against StubHub about the claims in this case, but you give up the right to get an award under the Settlement. However, communication on this is virtually non- existant, juxtiposed with the buy side hawking we get. The venue said tickets can be refunded at place of purchase but you cant reach/contact Ticketmaster in any way. 1:12. If the other driver has minimum liability coverage, can I still sue them? Again, there is another confusion about listing a ticket for sale. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences. On basketball tickets that was cancelled and they would not refund them because at that time the NBA had not cancelled all games, even though they never played any after that during the entire year and some. "If you have tickets to a show that is postponed, you will be able to select your refund . StubHub was sued in a class action over the policy change, and saw its public image battered, all while its purchase by viagogo was being picked apart by regulators in the UK before being approved with contingencies, further hindering its ability to take action to survive the pandemic. I received a confirmation email telling me that my tickets were confirmed and I would be receiving another email with the link to the mobile tickets by the next day. Please add me. The lawsuit also notes that StubHub president Singh Cassidy sent out an email on March 12, saying that refunds would still be available. Steve Lopez represents consumers, employees, and whistleblowers harmed by corporate misconduct. StubHub is an American ticket exchange and resale company. Three different reasons and resolutions given to me, each rep telling me the previous rep had not told me the truth. 2023 The Hollywood Reporter, LLC. Given the impact of the coronavirus, it is not possible to sustain this practice in the near-term. I purchased tickets via StubHub for a concert 3 months in advance. A federal class-action lawsuit against StubHub has been filed by Matthew McMillan. We value your privacy. Please be patient. Share this with everyone please!!!! They're upset StubHub is refusing. If the Court gives final approval to the Settlement, StubHub will provide for each Class Member who properly and timely completes and submits a Claim Form a choice of cash or a credit to use for a future StubHub ticket purchase. Please add, I live in Massachusetts and purchase two tickets to go see Garth brooks. All of these happen in 10 minutes. If you decide to exclude yourself from the Settlement, you will receive no benefit from the Settlement. Sign up for ClassAction.orgs newsletter here. A Phoenix resident has filed a proposed class action against StubHub in which she claims to be one of many consumers stuck with worthless tickets to canceled events after the $4 billion ticket marketplace decided to walk back its longstanding FanProtect refund guarantee. U.S. District Judge Haywood Gilliam of Oakland on Monday refused to compel arbitration of California state-law claims by a class of consumers who allege that StubHub Inc wrongfully changed its. The show was cancelled due to COVID-19 and then subsequently rescheduled to June 2021 which again that show was cancelled and subsequently rescheduled to 2022. The company then changed its policy to cover these situations. Ticket Refund Lawsuits Against StubHub Sent by MDL Panel to Northern District of California. In three weeks, Fischer is scheduled to decide whether to throw out the case entirely, as requested by Major League Baseball and its teams, the lone remaining defendants. drug injury lawsuits and product liability lawsuits. I heard they were being sued, so was just waiting for any information on recovery of my money plus the interest that accumulated on my credit card. And the beat goes on. Law Analysis StubHub Denied Dismissal of Lawsuit Over COVID Refund Claims By Michael McCann May 17, 2022 9:30am After StubHub made a second attempt to have a suit over its COVID refund policy dismissed, the court ruled against it. THEY LIE. Then he retracted, saying that there doesn't seem to be any tickets left for the game. Its location on this page may change next time you visit. Call toll-free from the U.S. or Canada, or chat online with support. List your tickets on the app or website, and StubHub will do the work of finding buyers, completing the sale and paying you. Instead of section 130 row 18 I was offered 452 row 15 which is behind the stage and the absolute lowest priced ticket StubHub was currently offering. StubHub filed a consent judgement with the states of Arkansas, Arizona, Colorado, Maryland, Indiana, Minnesota, Ohio, Virginia, New Hampshire, Wisconsin, Virginia, and the District of Columbia, where consumers will receive their cash settlements. Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. They said it would take up to 30 days. Things You Should Know. I listed tickets and never heard back that they sold. This is so ridiculous. Not by phone, email, nor chat. The news comes just over a week after ticket resale sites began requesting corporate bailouts. 01-21-2022 10:07 AM. They also have the option of keeping their credit for future event ticket purchase on the marketplace if they would prefer. A California state court authorized the notice. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Fuller estimates the company has $1 billion to $2 billion in tickets still floating around for future events. Bear in mind that the information in this blog post summarizes the allegations put forth in the following legal complaint. Sign up to receive our free weekly newsletter. NEVER USE STUBHUB. In fact, the suit says, Stubhubs vice president and general counsel testified as much before Congress in February 2020, saying that StubHubs FanProtect guarantee is the hallmark of our business and why we have earned the trust of fans around the globe.. Payments will be provided if the Court approves the Settlement and after any appeals are resolved. The company originally intended to give customers a StubHub credit for a future event rather than a cash refund. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months. On Feb. 26, StubHubs general counsel was hailing the companysFanProtect program to Congress as the hallmark of our business and it is why we have earned the trust of fans around the globe. By March 12, StubHub was nudging consumers toward a coupon valued at 120 percent of the original purchase even whileacknowledging, Our policy is to provide a full refund with fees if an event is canceled. But by March 25, refunds were only provided to buyers where required by law as the 120 percent coupon became the default policy. Less than two weeks later, StubHub amended its policy. Adam Silver had to get the Christmas bonanza in- fans be damned. They too should be held accountable. Four proposed class action lawsuits against StubHub over its apparent refusal to issue refunds for tickets to events canceled amid the COVID-19 pandemic have been consolidated into a multidistrict litigation(MDL), a legal mechanism through which individual cases filed in different federal courts are brought together before one court to save time, money and resources. McMillan's lawsuit seeks class action status so that, if he were successful in forcing StubHub to provide a cash refund for his ticket, that ruling could be relied upon by any US customer of the . In the end, the court found in favor of the plaintiffs in a federal class-action lawsuit filed against StubHub. The lawsuit also notes that StubHub president Singh Cassidy sent out an email on March 12, saying that refunds would still be available. StubHub is the world's top destination for ticket buyers and resellers. I want my damn money from the purchase of my tickets!!!! Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact either StubHub at (866) 788-2482 or the Attorney General's Office at 1-800-282-0515 or www.ohioattorneygeneral.gov. Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. The suit argues that the liabilities StubHub created for itself with its FanProtect cash refund guarantee, in the face of both coronavirus-related mass cancellations and the secondary ticket markets choice to pay ticket sellers before an event has even occurred, are of the companys own device and should in no way fall on consumers shoulders. The company is accused of failing to resolve complaints from tens of thousands of customers. StubHub countered that criticism with its contention that it was simply impossible to provide cash refunds due to the volume of money involved, and the need to claw back payments from ticket sellers on their platform who had already been paid out for the events that were subsequently cancelled. WASHINGTON, D.C. - Attorney General Karl A. Racine today announced a settlement with StubHub, Inc. (StubHub), a ticket resale company, resolving a multi-state investigation into the company's refusal to pay refunds to consumers - including over $3.6 million to District consumers - for concerts, sporting and other events that were cancelled due to It is important to note that the settlement is not final and the settlement process is ongoing. According to a report in the New York Times, StubHub stated that handling refunds for the huge number of canceled concerts is simply not manageable. Per an interview quoted in Axios with StubHubs president Sukhinder Singh Cassidy, the company decided to put the risk on its customers: In normal times we would take the risk of giving refunds to buyers before recouping the same refund from the seller. StubHub retroactively changes cancelled event refund policy due to COVID-19 (Coronavirus) Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. FanProtect Guarantee: This browser does not support PDFs. StubHub also referred to an order by the United Kingdoms Competition and Markets Authority that prevented it from merging or communicating about its business dealings with Viagogo Entertainment, which purchased StubHub in February 2020. Previously, she represented workers and retirees at a national employment law firm. "The new policy stated customers would be offered a 120% credit for canceled purchases as a thank you for remaining patient in a very challenging period.. Unsubscribe easily. In that lawsuit, it was claimed that StubHub's pre-COVID policy was to offer cash refunds to anyone who bought tickets from resellers on the secondary ticketing platform to a show that was then . 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CGC18564120, pending in the Superior Court of the State of California, County of San Francisco, which alleges StubHubs method of displaying ticket fees charged to purchasers violated California consumer protection law. 8 weeks of being lied to only to have them refuse to fulfill their guarantee and their customer service RUDELY tell me there was absolutely no way to offer me anything other than the lowest priced seats they had other than a refund. I lived in Ohio when I purchased the tickets but since then I moved to NYS, so I should be included as well. The NHL postponed its season on March 12 in the massive wave of. Others were postponed. I am going to suing them due to this but I thought it should be put out their they arent trying to change their ways they dont gave a damn about customers because I WAS IN TRAINING A FEW MONTHS AGO AND THEY WERE STILL STATING NO REFUNDS UNLESS THE CUSTOMER WAS GIVING HARSH PUSHBACK AND THEN REACH OUT TO A SUPERVISOR FIRST. My husband and I bought concert tickets as a Christmas present to each other. Judicial Panel on Multidistrict Litigation's order created the first MDL involving . StubHub also challenged the plaintiffs standing for failing to plead that they relied on misrepresentation about the ticket sellers refund policy in their state statutory claims. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic. StubHub contends that it was unable to refund all eligible buyers prior to May 3, 2021 due to the unforeseen impact that the COVID-19 pandemic had on its businesses and the live in-person event industry, including a near complete loss of revenue, an ability to recoup cash refunds from ticket sellers, the consent judgement states. StubHub is an eBay company that began selling and reselling event tickets in 2000. The credit is valid for one year (365 days) and you can apply this credit toward any live event listings on our site in the same currency. When I punched this ticket, they had already charged nearly a $100 fee, and now, because of all the confusion, they charged me another $500, all of these added up are more expensive than my original ticket. Customers who bought tickets to events through StubHub on or before March 25, 2020 will now be able to obtain a cash refund from the company. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say . And the seats they offered were listed for $30 less than the ones I purchased. By submitting your comment and contact information, you agree to receive marketing emails from Top Class Actions regarding this and/or similar lawsuits or settlements, and/or to be contacted by an attorney or law firm to discuss the details of your potential case at no charge to you if you qualify. Amanda Bronstad staff reporter Two women will lead lawsuits filed against StubHub after allegedly failing to refund event tickets due to the COVID-19 pandemic. Sign me up! The first person I spoke with said that the tickets had been sent. Especially because people have no idea if they'll even be able to use the coupons we don't know what the next 12 months are going to look like. STEP ONE - FILE A NOTICE OF DISPUTE WITH STUBHUB Pursuant to StubHub's user agreement, [8] you're required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc. Attn: Litigation Department Re: StubHub Notice of Dispute No resolution and I got no tickets. The COVID-19 pandemic impacted the live-in-person event industry, and StubHub was not able to compensate the victims families with full refunds. Worse, the lawsuit says, is that StubHub is proactively collecting money owed to customers and converting the funds for its own use. Tickets are 100% guaranteed by FanProtect. The case is still pending, but will be heard by a jury. StubHub, an event ticket re-seller, told him the company couldn't issue a refund, only a credit towards a future event. I bought 2 tickets to a concert in SC that was cancelled. Weve worked hard to create a platform that serves both buyers and sellers as a trusted marketplace, he wrote. StubHub is an eBay company that began selling and reselling event tickets in 2000. The plaintiffs are attempting to get the money back from StubHub by seeking a class-action ruling. Yet after the pandemic hit, Defendants retroactively changed their cash refund policy and began refusing consumers the refunds long-promised by the FanProtect Guarantee.. StubHub has stated that they will provide no comment on pending litigation. I sold tickets to a Jerry Seinfeld concert for $253 scheduled for March 14, 2020 . StubHub claims it is postponed not cancelled and will not give me my money. As to the defendants dismissal bid, the court left all challenged claims in place noting that the briefing of this motion and others have been plagued with inefficient tactics. Judge Gilliam opined that some of StubHubs arguments were premature in view of the fact that at the pleading stage, the court must accept every allegation as true. StubHub has my $253 for tickets I sold. Print. McMillan accuses StubHub of several things, mainly breach of contract and negligent misrepresentation. StubHub is doing this as opposed to providing full refunds for canceled events. Please add me I lost roughly $600. Same seats wrong game. . I sold tickets in March 2020 to a June 2020 Gabriel Iglesias show in Hollywood, FL Stub Hub would not give me the money from the gentleman who purchased my tickets. They were processing refunds for canceled events just like they previously did but then changed their policy. The suit was filed in error, according to the plaintiff. Dumping promised refunds for expiring coupons during the time of greatest financial suffering in recent history is cruel and wrong, Coulson tellsBillboard. The court overrode that objection, citing allegations that the plaintiffs relied on and were misled by the companys prior representations that they would receive a cash refund for canceled events. Customers who bought tickets to events through StubHub on or before March 25, 2020 will now be able to obtain a cash refund from Dierks Bentley Announces Gravel & Gold Summer Tour Dates, Suga Cancelled Sale, Ticket Pricing Another Verified Mess for Ticketmaster, Eventbrite Plans to Lay Off 8% of Staff; Outsource Other Roles, The Lumineers Announces Plans for 2023 Tour Dates, Ticketing Startup Backed by A-Rod, Marc Lore Launched, Ticketmaster Announced as Major League Soccer Ticketing Partner. StubHubs financial stability is paramount for the company, and the lawsuit will be settled accordingly. The complaint says StubHub decided to reverse its policy and issue only coupons at a time when many consumers could desperately use the cash refunds. The new lawsuit claims the policy change amounts to a breach of the StubHub user agreement, conversion, negligent misrepresentation, a violation of Californias consumer protection law, unfair business practices and false advertising. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. McMillian purchased the ticket with StubHub's money-back guarantee policy, FanProtect guarantee. I may or may not be able to make use of rescheduled games as in the Nets- Denver game. One man is reportedly suing the ticket resale company, The reason for the lawsuit is the Wisconsin man purchased tickets to an. The 22-page lawsuit claims the defendants, TicketsOnSale.com and Ticket Fulfillment Services LP, who . Excluded from the Settlement Class are ticket purchases made using StubHubs app for mobile devices and tablets. Lied to me and stole from me. However, it will likely face a significant amount of litigation. I was informed they could not secure the tickets from the seller. Rather than a simple courtesy, cash refunds were and remain contractual obligations between StubHub and customers such as the plaintiff, who the suit says bought two NHL tickets and received no refund from StubHub once the league suspended the remainder of its season. Never got my refund, asked for compensation and never anything. He also is very certain that the game is sure to be canceled. According to the 19-page lawsuit, StubHub looks to shift onto consumers its losses stemming from the entirely foreseeable scenario that worldwide issues could cause the simultaneous cancellation of thousands of public events. This is not a solicitation from a lawyer. Shortly after, in May, StubHub . It stated, if the event is canceled and not rescheduled, you will get a refund or credit to use on a future purchase, as determined in StubHubs sold discretion (unless a refund is required by law)., On March 20, Cassidy sent a new email. Ticket exchange and resale company StubHub has been hit with a $5 million dollar federal class action lawsuit, Billboard reports. We'll email you when an event is canceled. All Rights Reserved. If a show is canceled, with no new date, then they will. Please add me. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . Last Updated on May 5, 2021 by Dave Clark. StubHub promised its customers a full cash refund for cancelled events with its FanProtect Guarantee. How do I know I can trust these reviews about StubHub? StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund Policy A Wisconsin man has filed a $5 million dollar federal class action lawsuit against StubHub for not refunding money. StubHub also referred to an order by the United Kingdoms Competition and Markets Authority that prevented it from merging or communicating about its business dealings with Viagogo Entertainment, which purchased StubHub in, Viagogo Entertainment and StubHub escaped further damage in July after a judge dismissed a separate class action lawsuit alleging Viagogo, StubHub Settles For More Than $9.5 Million With Customers Denied Cash Refunds After COVID-19 Cancellations, COVID-19 Class Action Lawsuit and Settlement News, StubHub Dodges Class Action Lawsuit Demanding Refunds Over Vouchers, StubHub Reaches $1.3M Settlement Over Misleading Ticket Pricing in Canada, StubHub Class Action Alleges Unlawful COVID-19 Refund Policy, Australia Justice Says US, UK Passengers Can Join Class Action Against Carnival and Princess Cruise Lines for Ruby Princess COVID-19 Outbreak, Social Security Disability application & appeal claim review, Abbott baby formula recall lawsuit investigation. Further, the voucher never came through! As the complaint states, Despite having recently been acquired for over 4 billion dollars, instead of obtaining liquidity to weather the storm, Defendants sought to simply pass its losses on to its clients., A StubHub spokesperson says, We will not comment further while the case is pending., Sign up for THR news straight to your inbox every day.
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