So for example if you are attempting to purchase tickets in a Visa Entertainment pre-sale, but your saved credit or debit card is a MasterCard, you won't have the option to finalise payment using your saved card. Concession and Children's ticket entitlements vary from event to event. Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). How do I gain entry to the venue using Passbook? Other customers may be in the process of completing their transaction on all remaining tickets, or the number of tickets requested is greater than the maximum available adjacent seats. You'll be able to purchase tickets from either Ticketeks Web Site, Mobile Site or Call Centre and have them sent directly to your mobile phone. Invitee B starts purchasing two seats from hold. Tap the trash can at the top right of the event pass to shred the event pass. Will AFL Membership dining have a priority system in place to access tickets? Your AFL online account allows you to access all information regarding your 2023 AFL Membership. What qualifies as a concession ticket? Yes, the full transactional pipeline is contained within the mobile site, so you can purchase tickets to any event through the mobile site. Members who renew after this date may not receive their cards prior to the start of the season as it can take up to five weeks to produce and deliver a membership card. How long are my friends seats placed on hold? Yes, all events that Ticketek ticket for can be found on the mobile site. If you enter it incorrectly more than 10 times, no further Voucher IDs will be able to be entered for the remainder of that transaction. What are the terms of General Admission (GA)? What happens if I lose/change my phone or accidentally delete my Mobile Ticket? If an error on your behalf results in Ticketek reprocessing the ticket transaction at your request, Ticketek may charge to you the actual costs incurred in reprocessing the ticket transaction, including any chargeback or postage fees charged to Ticketek by a third party. Ticketek monitors eBay and other online auction sites for tickets that are being sold in breach of our Terms And Conditions. Where can I get more information about privacy for Friend Spotter? For information regarding ticketing of live entertainment and sporting events, or to obtain a copy of the Code of Practice for Event Ticketing contact Ticketek or refer to www.liveperformance.com.au. Your membership number is your account ID and can be found at the top of your membership card or the bottom of an email from AFL Membership. Once tickets are added to Passbook, simply open the Apple Passbook app. If magnified, the display may be blurry. The email account that the message has been sent to is full. You can also opt for Mobile Ticket delivery when purchasing tickets via the Ticketek Call Centre or at any Agency or Box Office by informing the operator or agent. How do I find out the expiry date of my Ticketek Gift Voucher? As such, except as specified in these Terms and Conditions, all claims in connection with tickets or events are the sole responsibility of the Seller and, except to the extent required by law (including the Australian Consumer Law) Ticketek otherwise has no liability to you. Yes, the option to use your saved credit or debit card or to save the details of a new credit or debit card while making a Ticketek purchase will be available on all online purchase platforms, including Ticketek's mobile site and mobile app as well as the website ticketek.co.nz. This includes orders associated with the same name, e-mail address, billing address, credit card number or other information. Have more questions about Ticketek Gift Vouchers? On some occasions seats are released closer to the event. Ticketek is one of the largest ticketing platforms in the world, covering major music, sport, theatre and comedy events.Chances are you have used a Ticketek-issued ticket at least once to go to a major event. If you are purchasing for an event that requires payment by a particular type of credit or debit card, and your saved card type is different, you will not get the option to use your saved card for that particular Ticketek purchase. Find out more about. Tickets will not be issued to persons other than the credit/debit card holder. New South Wales / Australian Capital Territory, Refundable Tickets Terms and Conditions of Sale. To opt in, you simply need to authorise Ticketek to access your Facebook friend details and agree to share your seat details with your friends. When the customers friends receive their invitation email it will clearly indicate the date and time at which their held seats will expire. These tickets will be cancelled and reissued in the name of the new ticket owner. How does Ticketek remember my preferences when I return? If you do not receive your club of support pack please contact the club directly. How do I arrange for a new membership card to be sent out? Ticketek will use reasonable efforts to notify you of such action. You will need to provide some form of ID if you are requesting tickets be reissued, so that staff can access your Ticketek account details. Postponed and Cancelled Events. Ticketek Gift Vouchers cannot be redeemed for tickets to events where it is a condition that a specific credit or debit card is required to complete the transaction - for example a Visa Entertainment pre-sale. The user will not be able to view the ticket. details of the event including: name, date, time and venue. There is a limit of $1,000 worth of Ticketek Gift Vouchers that can be redeemed per transaction. The tickets I am purchasing cost less than the value on my Ticketek Gift Voucher, what happens to the remaining value? If you are purchasing multiple tickets in the one transaction, you can elect to enter all of the mobile numbers of your friends to have the tickets sent directly to their phones, or choose to have all of the tickets sent to you to then forward to friends at a later time. If this is the first time you have purchased tickets at ticketek.co.nz, you will be requested to enter your address to complete your ticket purchase. We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) If you arrive late, you may not be admitted until a suitable break in the event. Choose the best delivery option that suits you. Confirmed timings and priorities will be communicated closer to the 2023 Toyota AFL home and away season beginning. In providing these services, Ticketek owns and operates Ticketek.com and Ticketek.com.au (the Site). Yes, on the payment page your saved credit or debit card will appear pre-filled in the card details section. All tickets purchased through Ticketek will be mobile or PDF, meaning you can easily access your tickets on your phone via your ticket account or ticket agent app, add them straight to your phone's ticket wallet and share them with your friends and family using the 'Ticket Forward' function. ezyTicket is Ticketek's print-at-home PDF ticket and is currently available for selected events only. For example, Queensland has the Major Sports Facilities Act 2001 and Victoria has the Major Sporting Events Act 2009. They will be assigned the seats nearest the original purchaser. AFL Members with accessible bookings requirements and additional service assistance requirements (for example you do not own a mobile phone) can contact the relevant ticket agent as outlined below; MCG - Ticketeks accessible seating hotline on 1300 665 915 or complete the form on Ticketeks website. Ticketek is the only authorised ticket seller for entertainment events held at ICC Sydney Theatre and Darling Harbour Theatre. - Including wheelchair access, stage views and locating a seat, - using your mobile ticket with Apple's Passbook. Tap "Add to Passbook" at the bottom of your mobile ticket. Type in a keyword (artist or event name, team, venue, state etc) in the Search field and click 'GO'; OR. How do I save my credit or debit card details? Some States have specific legislation in place to manage the sale of tickets in certain circumstances. This means that for each event, tickets become available in order of best seating according to the promoter. Ticketek acts as agent for the Seller in the sale of all tickets. When you book online you cannot choose the location of your seat. Upload your ticket. This allows the Friend Spotter feature to link your seat location with your Facebook friends. Check your billing and account details. We endeavour to deliver tickets within New Zealand in 7-10 working days in accordance with New Zealand Post guidelines. You might find the following websites helpful if you want more information about ticket scalping: If you bought tickets by phone, create a My Ticketek account now at www.ticketek.co.nz If need to talk to someone or you're worried that your ticket might not be legitimate, please contact: - New Zealand venues (excluding Eden Park, Auckland), please contact Ticketek on 0508 NZ RUGBY (0508 69 7842) or +64 (0)4 384 6309 (for mobile and . This is so we can show you upcoming events in your vicinity. Angry attendees couldn't access their tickets on their phones after purchasing them through Ticketek. Yes, if your tickets are purchased through Ticketek then these tickets will be in your account and can be sold on Marketplace. Venue/City Box Office - collect tickets when you arrive in New Zealand. You can find information on how to access your Mobile Membership through the AFL Live App here. No, you cannot redeem your Ticketek Gift Voucher for another Ticketek Gift Voucher. Tickets that are detected as being sold or offered for resale in breach of the Ticketek Terms and Conditions may be cancelled without a refund. Once you have logged in, update your information. If you do not request a refund by that date, you will have agreed to the reschedule or relocation and will not be entitled to claim a refund; If an event is cancelled, rescheduled or significantly relocated by the Seller, all liability is limited to the amount for which the ticket was purchased (including any fees or charges unless otherwise notified at time of purchase). Where concessions are applicable, suitable and valid identification must be provided for collection of tickets and at the event. On arrival, simply present your mobile ticket for scanning to gain entry as usual. Once you have selected your ticket(s), there is a time limit of. Replacement cards cost $10. Methods of collection and/or delivery will be available when choosing your collection/delivery details. Ticketek Gift Vouchers look just like a regular Ticketek ticket. In this case, you can use your barcode to access tickets and this barcode is provided in your renewal email. Mobile Ticket Delivery can be selected via ticketek.co.nz when accessing from either a PC or smart phone, or ordered through the call centre. The Ticketek app was also reportedly glitching, stopping people from .
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